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Nielsen IQ

By using Komin, NielsenIQ trains its teams 10x faster on their customers' product catalogs containing several thousand part numbers.

Background & Issues

About Data Impact by NielsenIQ

Data Impact by NielsenIQ provides analytics and data management services for the consumer goods e-commerce sector. The world's leading brands trust their software solutions to provide macro and micro views of the KPIs associated with their products. Data Impact covers 60 countries and analyzes over 56 million product references and 750 online retailers in real time.

The challenges of Data Impact by NielsenIQ

Data Impact by NielsenIQ had a challenge to standardize practices within its teams with three objectives in mind:

  • Improve the quality of data processed and delivered to customers (56 million part numbers, several thousand of which are created every day)
  • Reduce problem resolution time & de-pollute Operations teams from multiple sources of information/processes/standards (Oral, Slack, Email, Google Drive...)
  • Supporting the growth of the Operations workforce & managing their skills development

Results

+20

Standard processes & best business practices digitized in less than 6 months

>80%

Reading rate

4,9/5

Satisfaction of "author" and "reader" users

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"With Komin, we have documented our operating procedures 10x faster than with paper"
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