About K-ryole

K-Ryole is a French manufacturer that designs electrically-assisted trailers and markets them to major players in urban logistics worldwide (Amazon, La Poste, Petit Forestier...).

K-ryole's challenges

K-Ryole needed to train its teams and customers quickly and independently in the use and maintenance of its products. Three main objectives:

• Customer satisfaction: Empowering customers to get to grips with their vehicles, thanks to multilingual support material combining visual instructions, quizzes and application via videos accessible without a user account.
• Productivity: free up the Support department from the most time-consuming requests with step-by-step resources.
  
• Reduce training costs: Enable asynchronous training by experts for customers all over the world & focus them on higher value-added tasks.