+330 playbooks in one month

Relying on Komin, Adecco Onsite has digitized its internal processes to free up time and engage its teams with impactful formats.

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Customer issues

About Adecco Onsite

Adecco Onsite is the Adecco Group's "implant" offering. Each of the 300+ temporary employment agencies is located directly on its customer's premises and manages several dozen temporary employment contracts on its behalf every day. With a staff of 800, the Adecco Onsite agency network delegates more than 27,000 temporary employees every day.

The challenges of Adecco Onsite

Adecco Onsite was looking to expand its teams and branch network :

Deploy a consistent, high-quality customer experience across the network
Enable each agency to manage and implement its customers' specific requirements
Accelerate collaboration between central and local teams on the creation, updating and management of their internal processes

Results

Komin provided a fast, engaging solution to digitize the internal processes and know-how used daily in the branches.

330+

Playbooks created in 1 month, by over 70% of employees involved

18 000+

Content created including 5,040 video formats

100

Satisfaction / NPS for users who "create" content

Testimonial

Maggy Henocque

Transformation Manager

Our business requires us to implement operating procedures adapted to the internal workings of our customers. Thanks to the Komin tool, we have been able to provide our teams with a digital tool that not only ensures better traceability of our operating procedures, but also makes it more fun and easier for our new employees to develop their skills.